OUR STORY

The Northern California Concierge Association is a non-profit professional organization of hotel-employed concierges. We represent over fifty of the top hotels, resorts, and country inns throughout the San Francisco Bay Area. With membership currently at more than one hundred and fifty concierges, we are still growing. While the majority of the membership is based in San Francisco, our membership coverage extends north into the Napa and Sonoma Valleys, east to Berkeley, and south to the Monterey Peninsula and Carmel-by-the-Sea. At this time, membership is available to any hotel-employed concierge within the Northern California region that works a minimum of twenty hours per week at a lobby desk or on the “concierge level” of a hotel.

A Board of elected officers heads the NCCA. Each position on the Board requires a two-year commitment by a current member of the association. The Board meets monthly to discuss association business. Our Membership meetings are for all NCCA members, invited speakers, and guests only. The NCCA Board operates under a set of bylaws and a code of ethics that have been in place for nearly ten years.

The primary goal of the NCCA and its Board is to further the profession and professionalism of the concierge in Northern California. We achieve this goal through ongoing education of the membership and also of vendors and service providers. There are numerous opportunities for a vendor or service provider to approach the concierge and the benefits of such exposure can be tremendous. The NCCA makes it easy for vendors to demonstrate their products or services in an atmosphere mutually beneficial to both parties. Considering the number of guests that stay throughout Northern California, and the immense variety of their requests, it is important for our members to be well informed on a variety of topics. We welcome any and all local vendors, including restaurants, museums, galleries, tour guides, retail, airlines, and theaters to contact us if they are interested in showcasing what they do. We actively pursue contacts that will benefit our guests and keep our members up to date. For further information, email vp@nccaconcierge.com .

Because a concierge relies on his or her word as a binding contract, the NCCA maintains strict guidelines concerning ethics and modes of conduct. NCCA members are not allowed to participate in incentive programs, and are required to sign an ethics policy before being accepted.

The Northern California Concierge Association is a fun and social group that takes the profession of concierge very seriously. We are very proud to promote one of the best places on earth.